Where do we deliver our products?
- We deliver to almost any postal address in the world. However, we do not currently offer shipments to Russia, Bangladesh, Pakistan and China.
- Courier companies do not deliver to a PO Box address, so please include a complete street address with your PIN/post/zip code.
- Please note that shipments to the USA and some other countries will be left at the door if someone is not around to receive the parcel or if no one answers the doorbell. Our courier partner agencies like DHL/FEDEX/ARAMEX/India Post, etc. will not be able to provide proof of delivery in such cases.
- Delivery on Saturdays and Sundays will not be done in most localities as they follow a 5-day work culture.
- In addition, deliveries are generally carried out during courier companies' regular business hours and may vary from country to country.
- Please note that there are no shipments made from the Rivaa store on Sundays and public holidays as our logistics partners do not collect items on these days.
- If you have ordered two or more items, you may receive them in multiple boxes on different days due to different product availability and delivery locations.
- Items are often shipped separately for added transit safety reasons, so you may receive multiple deliveries to your address.
Are there any hidden charges and fees?
- We do not charge any additional shipping charges for delivering your favorite product. Customs charges and duties depend on the rules and regulations of the recipient country and we do not charge them. If custom duty tax is charged on shipment, we are not responsible for that.
- Please note: The government of your country of residence may impose applicable import or export duties in accordance with local laws.
Shipping to India
- We are very proud to be able to deliver to any address in India for our customers. To ensure the fastest possible delivery confirmation for all orders to India please make sure you provide the FULL postal address with the correct PIN. We are not responsible for delays resulting from incomplete address listings.
- Also note that all the shipments to college/school/hostel/hotel, etc. will be at your own risk and expense. If the respective admin/management does not accept your package or is rejected for any reason, Rivaa will not refund the money or store credit to the customer's account under any circumstances, and Rivaa will not attempt to reship the same order. In case if you are willing to reship the order please contact our customer support team.
- For a special or preferred delivery date, the sender must indicate the delivery date in the gift message box at the time of ordering. If the order does not specify a delivery date, it will be delivered at the first opportunity, as soon as possible.
- If you have ordered two or more items, you may receive them in multiple boxes on different days due to varying availability and delivery locations. Items are often shipped separately for added transit safety reasons, so you may receive multiple deliveries to your address.
Shipment and Tracking Details
- We will send you an email when your order has been shipped as soon as the package is delivered to the courier partner. These alert emails will include the tracking number and details of the website of the courier companies, as well as the estimated delivery date. You can also check this on the track order page or in the "My Account" section of our website.
- Tracking numbers for shipped orders may take around 24 business hours to become active on the courier websites. Please notify us within 24 hours if you find any delays in the delivery of your parcel.
- If you have not received your item within 7 business days of receiving the tracking data, please track the shipment once or contact us if the tracking details are unclear.
- In the event of any irregularities in delivery, we will not be able to review any reported cases post 48 hours of delivery or after 48 hours of receiving the order delivered by our courier partners.
Address Change Requests
- Once your order has been registered, you will not be able to make further changes. However, requests to change your address may be processed within 24 hours of placing your order. You can email us a change request and we'll do our best.
Multiple Address Order
- This option is currently not available. However, if you would like to ship to different addresses, you can place multiple orders.
Incorrect or Incomplete Address
- Please note: Some courier companies will charge a penalty for incorrect delivery addresses that do not match the address and zip code. The cost of these penalties/fees, without exception, is borne by the customer and not by Rivaa. Please make sure the shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible for paying reshipment fees and charges.
- All goods are boxed or wrapped in polyethylene bags. All orders are shipped using first-class Air courier services and delivered to your door within approximately 4-6 business days of shipment.
Time to Ship
- For each product, we have indicated the time to ship on the product description page. These are approximate values and indicative only, and items may be shipped sooner or later depending on product availability and other factors.
- It is recommended that you email us the item codes for a more accurate estimate of delivery times.
- In most cases, your order will be processed within 48-72 hours of placing your order. You can expect to receive your order within 7-15 business days from the date it is dispatched.
- If you are returning an order that was delivered to you, the shipping charges for returning the item will be consistent with our return policy.
What if there is a delay in shipping?
- The “Availability” listed on our website for each item represents the approximate number of days it will take to ship our order out of our warehouse.
- If, for any reason, there is a delay in delivery due to an "out of stock" item or an unusual delay in order fulfillment, we will notify you by email. We can also choose to ship your order in several different consignments. In some cases, we may offer refunds for part of your pending order if we are unable to fulfill your order within a reasonable time frame.
- Sometimes there may be delays due to situations beyond our control. Refunds, returns, replacements and exchanges will not be considered in these scenarios. However, benefits such as store credit will be provided on a case-by-case basis. They can be used for future purchases on the site.
Billing Address and Shipping Address
- The billing address is the address from which the customer receives invoices/bills from the credit card company. The shipping address is the address where the customer wishes to receive the package.
What happens if the package/order is lost during transit?
- If the package is lost in transit, we will wait 15 days to reprocess/resend the order. If you have any questions about our shipping policies, please visit our support section or send us an email.